Return Policy
- Bucktool is committed to building quality and reliable tools that provide dependability for years to come. Our return policy is consistent with this dedication to quality, allowing you to receive replacement parts and access to service technicians as needed for the duration of your purchase’s warranty. Just email us at service@bucktool.com or call us at 909-255-1088 (8 AM-5 PM PST) in order to arrange necessary repairs. Coverage for commercial users varies depending on the item but usually lasts between one to two years. Specific warranty information can be found on the back of each item’s instruction manual.
- If you decide that your Bucktool purchase isn’t right for you, you’ll have up to 30 days to return it with the receipt for a full refund of the purchase price. Return shipping costs in these cases must be covered by the buyer. The merchandise must be returned in the same condition that it was received including all manuals and packaging to avoid being subject to a 15% restocking fee. You will receive your refund within approximately 5 to 7 business days after the returned item arrives at our warehouse. Spare replacement parts cannot be returned; all sales of spare replacement parts are final.
- Notice: Please keep the order number to ensure the convenience of after-sales service.
- This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item
- For customer remorse when the customer purchases the wrong product, it doesn't fit, or they no longer want the item, the buyer will be responsible for all shipping costs for returning the item
- What is the restocking fee?
- We do not require customers to provide any shipping costs when we restock their products.
- How much will customers pay for return shipping?
- For defective products
- This happens when the product is incorrect, damaged by the carrier, or defective in another way
- When we return a defective product or a product that has been incorrectly shipped by the seller, all shipping costs will be covered by the seller.
- Regarding the return handling fee.
We do not charge any handling fee if the order has not been shipped, if the product has been shipped, the label created or is in transit we will charge a return handling fee.
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
You can always contact us for any return questions at.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
contact us：service@bucktool.com
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